"After trying a number of other property agents who promised the world at the time of signing you up and then consistently failing to deliver, we were introduced to Pam Baum. I am happy to say the experience with Pam has been extremely positive. She has secured a tenant for us within a very short period of time. Pam communicates with us on a daily basis keeping us informed. My husband and I have no hesitation in recommending Pam as a professional, hard-working and an efficient property agent."
On behalf of Cindy and Myself I would like to express our gratitude to you and your team on the exceptional level of customer service we received in finding tenants for our property.
I would highly recommend your business to any potential home owners looking for a quality of service that is second to none.
“We have used Pam as our Estate agent a few times over the past 6 years. She is utterly professional and her knowledge of the Mackay market is extensive. Most importantly for us though is her very personal approach and ethical manner. Pam is always willing to go the extra mile to find the right tenant for us and we trust her to ensure the tenants are maintaining our home whilst we live away in another State. I cannot recommend Pam highly enough!!”
“Thank you so much for all your hard work in selling the house of our late son in North Mackay. We were very pleased with the price it sold for in today’s tough market.
Making the decision to sell and packing up a house full of memories while dealing with the grief and loss of a loved one was a very emotional time for us, and your patience and understanding in dealing with us and all the delays and other legal issues was exceptional.
You were always accessible by telephone and emails and you kept us informed and up to date with ongoing enquiries all the way through to the end.
As we live so far away, this gave us great peace of mind and we could not have asked for more.
We especially appreciated the extra work you did for us after the sale of the house was completed, kindly taking care of the storage, advertising and selling of Brendon’s boat and other furniture and donating the money to Animal Welfare in his name as we requested, all in your own free time and we are beyond grateful to you for that commitment.
It has been a pleasure to have you as our agent and would not hesitate in recommending you to others.
Thank you again and kindest regards”
“In a challenging property market, we found it hard to find an agent that would give not only great marketing advise, but also hope and an achievable plan with honest conversation to move forward.
Thankfully, we found Pam.
Pam was professional, warm and friendly, and always ready to listen and gently guide. Pam’s approach and dedication to the task at hand was wonderfully refreshing and made for less stress. Thanks heaps Pam.”
“My wife and I would highly recommend the use of Pam Baum. We found her to be friendly, knowledgeable and efficient through- out our recent dealings in buying our first home. It was not a straightforward deal so Pam kept us up to date with all information we required and advised us in simple terms we could understand clearly. I would not hesitate using Pam in any future real estate dealings we may have. I wish her every success in her new venture.”
“Pam has assisted us through the trouble plagued sale process, yet to conclude, of our property. Throughout the entire process, up to and including after-hours calls and actions on the way to the airport for her annual leave, Pam has worked tirelessly to make the process both successful and smooth for us. It is the service and attitude of people like Pam that move companies from good to great and ensure their viability in today’s challenging markets. On the service received from Pam I would readily recommend her to any future clients. An asset to the company – thanks Pam!”
“Pam has assisted me in two unit projects since 2012 (13 units in total). Over that period the market conditions changed dramatically, however, Pam was able to close out all of the sales and achieve market rates. This was no easy feat given the severe downturn the Mackay region has experienced over the past 3 years. Pam will follow up on all leads and provide the owner with up to date feedback on any possible sale. Having had experience in developing property herself, Pam understands the process and is able to provide owners with what is required to sell property in the current market and identify trends. Pam always conducts herself in a very professional manner and I have no hesitation in recommending her. I will certainly use Pam again in the future.”
“The service continued better than ever with Pam - what a gem! Pam you are a true professional - whenever Plan A didn't work (and we certainly had some of those) you always had Plan B in action immediately. Thank you so much for your patience and guidance in the sale of 25 Perry St.”
“Pam is a fellow Real Estate colleague that I greatly admire. I have known of Pam for many years and was fortunate to work with her in the last three years at Smart Real Estate Mackay. When it was time to rent out my property in Shoal Point, Pam was my first choice to look after my property. Pam found a Tenant within a week that I am very happy with.
When it is time to put my property on the market I will be giving the job to Pam. Pam is a tenacious and highly skilled negotiator with many years of experience. I hope she is your first choice too when it comes to deciding on a Real Estate agent.”
“Over the past decade Pam has been our go to person in the Real Estate field. On every occasion, both sales and rentals, Pam has delivered outstanding professional service with a very personal touch. We have found Pam to be very relational and caring about the smaller details to deliver on the bigger picture. Pam has always met us with a "nothing is too difficult" attitude always looking for a solution to any request and a bonus has been the fact that Pam has her finger on the pulse when it comes to the real estate industry both in Mackay and beyond. What has stood out the most over these many years of working with Pam is the high level of integrity and outstanding communication which is so important to us as Landlords, to be assured we have that person we can trust. To have updated relevant information provided with clear communication is vital and Pam's consistency in this area is exceptional. If you are looking to leave your property in good hands, then we would highly recommend that you see Pam and her dedicated team and we guarantee that you will not be disappointed.”
“Pam and her colleagues from Mackay Regional Real Estate recently sold my home. Pam went above and beyond during the time that my house was listed and worked tirelessly every day to get the result that we finally achieved. Unfortunately, the market in Mackay is slow but Pam was so determined to achieve the best possible price for us and we are so grateful. Pam also provided the same high-quality service to the buyers. Pam donates a percentage of the commission she receives from the sale to the New Life Foundation to help break the poverty cycle. I would highly recommend her to anyone selling or buying. Thank you so much Pam.”